DO BETTER. BE BETTER.

As a HubSpot Onboarding Specialist, you will be client-facing and will work closely with the Strategic Inbound Advisor and our inbound implementors to successfully onboard clients onto HubSpot Marketing Pro​. 

Your five key areas of accountability will be to:

1. Be the primary point of contact for a portfolio of clients, and have a positive relationship with your clients and your team.
2. Assist clients with adopting HubSpot through a number of formats based on their need and the type of onboarding. (training in the methodologies will be provided).
3. Maintain a minimum of the HubSpot certifications required: Marketing Software and Sales Software certifications as well as any other certifications that are required by your job. 
4. Maintain a CSAT score of 9 or 10 on your onboarding clients
5. Maintain key performance indicators within the onboarding programmes.

A passion for analytics, strong attention to detail, ability to work to deadlines, excellent written and spoken communication skills, project management skills, knowledge of proper spelling and grammar and a problem-solving attitude are essential to succeed in this position. An interest in inbound and experience in digital marketing is non-negotiable.

You are expected to be flexible, resourceful and confident enough to handle the different kinds of training and tasks required from you as a HubSpot Onboarding Specialist

Our goal is for you to learn and advance within the company.

Requirements:

HubSpot certified with at least 1 year of experience using the Marketing hub.

• 2-4 years of experience in digital strategy and marketing.
• Strong project management skills and the ability to work at a fast pace under tight deadlines​.
• Previous ​experience in successfully growing relationships and creating customer success.
• Exemplary ability to present and explain technical concepts to non-technical people.
• Work well independently.
• Great listening, communication and time management skills.
• Love to hustle and work in a fast-paced environment.
• Self-taught learner willing to read and keep up-to-date on technological changes and HubSpot updates.
• The ability to be self-directed while still enjoying collaboration and keeping clear channels of communication open with teammates.
• Proficient in Google Suite.

Bonus Points

HubSpot partner certifications
Google Analytics certified

Perks:

• Competitive salary
• In-house mentoring program
• Remote working policy
• Responsibility and autonomy
• Be an important part of a growing team at a tiered HubSpot partner agency

Our Inbound team enables customers to implement and optimise all elements of an inbound or automated content marketing strategy and leverages a variety of tools and advanced software to drive this value to clients.

As an Inbound Implementer, you will work closely with a Strategic Inbound Advisor, our content team and other specialists to implement relevant Inbound Marketing tasks on several clients and provide project management and HubSpot support to the team. There is potential to get involved in creating and distributing content that’s focused on serving the needs and desires of our clients’ unique target audiences if this is within your skill set.

Your five key areas of accountability will be to:

1. Be the primary point of contact for the team members on the projects on which you are involved, as well as assist with client management as required if this is within your skill set.
2. Implement inbound best practices and the delivery of inbound strategy to the team and your portfolio of clients.
3. Take the lead in creating performance reports to highlight progress towards goals (internal and external) and work closely with your team to capture, implement and manage all work required to meet these goals.
4. Build strategic recommendations for your portfolio of clients based on the data you have available (including industry trends, technology advances and data).
5. Be responsible for project management of your portfolio of work to ensure deadlines, scope and budget are met.

A passion for analytics, a strong attention to detail, ability to work to deadlines, excellent written and spoken communication skills, project management skills, knowledge of proper spelling and grammar and a problem-solving attitude, are essential to succeed in this position. 

You are expected to be flexible, resourceful and confident enough to handle the different kinds of training and tasks required from you as an Inbound Implementor.

Our goal is for you to learn and advance within the company.

Main Responsibilities:

Client Service Management:

• Work closely with a Strategic Oversight to ensure overall growth and development of client accounts.
• Understand the urgency in ongoing communication and feedback to client’s requests and queries on a daily basis.
• Develop lasting relationships with team members and clients through your responsiveness, attention to detail and clear responses to their communication.

Inbound marketing, sales and services Implementation:

• A big focus on completing your relevant set training programme with assignments during your initial probation period of four months.
• Be responsible and accountable for all elements of the day-to-day execution and implementation of inbound marketing, sales and service strategies and tasks including:

• Content briefing, scheduling, optimising and measurements.
• Implementing inbound software and other digital tools.
• Participating in brainstorming new ideas and opportunities for client and Spitfire’s success and presenting these internally.
• Updating and optimising the components of the inbound marketing campaign for relevant client campaigns you will work on.
• Research subject matter, competitors, industry and target audience and present feedback to the team.
• Research articles and information related to the subject matter to include in web articles.
• Work with the Inbound team to identify and understand high-level messaging and strategy.
• Monitor trends in client’s industries.
• Assist with copywriting for blogs, emails, social media platforms, eBooks etc if this is within your skill set.
• Be involved in keyword research for content strategies and optimise content for search both when it is published and on an ongoing basis.
• Provide inbound best practices, with strategic intent of delivering high quality inbound assets.
• Take the lead in creating performance reports to highlight progress towards goals (internal and external) and work closely with your team to capture, implement and manage all work required to meet these goals.

Project management:

• Be responsible for project management of your portfolio of work to ensure deadlines, scope and budget are met.
• Use the Teamwork project management system to plan and implement tasks and projects as per brief.
• You will present all your work and ideas to the relevant Senior Inbound Marketing Strategist and will get involved in all relevant projects assigned to you from kick-off to launch.

Requirements:

• Completed Degree or Qualification in communications, business or marketing.
• Inbound marketing and HubSpot certified through HubSpot is essential.
• 1-3 years’ work digital marketing experience, preferably in an agency environment.
• Strong project management skills and the ability to work at a fast pace under tight deadlines.
• Previous experience in successfully growing relationships and creating customer success.
• Exemplary ability to present and explain technical concepts to non-technical people.
• Work well independently.
• Great listening, communication, and time management skills.
• Love to hustle and work in a fast paced environment.
• Self-taught learner willing to read and keep up to date on technological changes and how they could be used by Spitfire.
• A digital mindset – we need someone who lives and breathes all forms of digital marketing.
• The ability to be self-directed while still enjoying collaboration and keeping clear channels of communication open with teammates.
• Proficient in Google Drive, Google Docs and Microsoft Office Suite

Bonus Points

• HubSpot training.
• Previous business development, lead generation experience.
• Project management skills/experience.
• Strong research skills – our diverse range of clients will require you to learn a number of new things!

Perks:

• Competitive salary for an entry level role
• Gain practical experience across all Inbound Marketing areas with a key focus on the business development side.
• Responsibility and autonomy
• Be an important part of a small team at a tiered HubSpot partner agency

We value our employees and go the extra mile to make sure you receive a learning experience that fits your career goals. You will become extremely knowledgeable in online communication and understanding online marketing and business development in a fast-paced and exciting setting. You will also learn how to work in a professional environment and have ample opportunity to network with department leaders and other professionals throughout the company and industry.

We're looking for someone who possesses outstanding verbal, written and interpersonal skills, strong project management skills and the ability to work at a fast pace under tight deadlines as part of a team, as well as independently. They should also have superior organizational skills, attention to detail and follow-through. They need to be agile and able to create ad hoc and responsive content in short turnaround times.

The Digital Copywriter reports to the Digital Content Manager and works closely with the inbound marketing strategists. 

Job Duties:

• Create responsive and ad hoc content within the quick turnaround times specified. 
• Create content that’s focused on serving the needs and desires of our clients’ unique target audiences and client brands.
• Excellent communication skills, knowledge of proper spelling and grammar, a passion for writing and a strong attention to detail as well as being resourceful, confident and flexible, are essential to succeed in this position. Experience in online and digital marketing is necessary to ensure you are a successful Brand Journalist in the Inbound Marketing Industry.
• Able to write quality copy as needed for a variety of clients in varying fields. The bulk of this will be articles that we expect at a high quality, with references to external sources, interviews done if necessary, but it might also be website copy, email copy or landing page and thank you page copy or long form content. 
• Provide content creation and inbound best practice with strategic intent with delivery of high quality short and long form content. Minimal reverts.
• Keep up to date with content trends in inbound marketing to drive conversions. 

Skills requirements:

• Minimum of 1 year of Digital Copywriting experience, with a proven track record of creating compelling copy for digital platforms.
• SEO experience is an advantage.
• Know Google Suite like a Pro. HubSpot knowledge is an advantage.
• Have experience in using project management software to keep projects on track and ensure deadlines are met.
• Take a research-driven approach to writing, which will include interviews and taking ownership of sourcing the most appropriate sources for each article.
• Preferably, have a social media presence and / or blog or Medium account.
• Interviewing skills - can find and speak to clients/ experts on relevant topics for an article