Customer Care and the HubSpot Services Hub

 

What you need to know

In this course, participants will learn about the HubSpot Service tools, from free to enterprise, and how to effectively use the HubSpot Service Hub to delight customers with everything from Chatbots to NPS surveys.

Course Criteria: HubSpot Service Hub Starter, Professional, or Enterprise and course pre-reading (to be supplied)

Details:

Date: Tuesday 10 November 2020
Time: 12:00 - 16:00am SAST
Cost: R1 500 p/p inc. VAT*
Venue: Online (Zoom link to be shared)

Booking for this course has been closed.

To get more information on future courses or arrange a training session email nicole@spitfireinbound.com or fill in this form:

Why should you attend?

By the end of this course, you’ll be well on your way to using the HubSpot service tools effectively and allow you to create custom chatbots, build and implement customer surveys, and more.

Who should attend:

This course is for anybody who is interested in learning about how the inbound methodology applies to customer support and how to apply these techniques to better put the customer at the centre of the flywheel.

Customer support and customer success agents would benefit from this course.

 

Frequently Asked Questions

 

What you will need to bring with you?

Many of our courses are designed to help you to use HubSpot more effectively so you will need your laptop, Wi-Fi will be provided. Please also bring a notebook and pen to take additional notes.

What does the course cost?

The courses range in cost depending on the length of the course and the depth of training. The Inbound fundamentals course costs R 1250 and the HubSpot software courses all cost R 1500.

Will I get a HubSpot certificate at the end of the course?

No. However you will be fully prepared to take your HubSpot certification exams, which you can take in your own time or you can stay for an extra hour and take the exams.  We will provide you with an attendance certificate.

What do I need to know about booking?

The booking for this course is a first come, first serve but bookings can also be refunded anytime until 72 hours prior to the training. You can view the full refund policy for more details.

Will I get a discount for booking more than one course?

Yes! If you book for more than one course you'll get a 10% discount and if you book for all four courses you'll get a 20% discount. 

I would like to bring my whole team. Can I book for more than eight people?

If you would like to book training for your team (5 or more) we can custom build a training for you. Please fill in the info form on the main page to request a custom training course.